Terms and Conditions

More Than Vacuums previously Blakeman Vacuum & Sewing Online Shopping Terms and Conditions

Returns & Replacements Returns:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking Fee:

With every return, we will charge a 10% to 70% restocking fee. The only exception where a restocking fee will not be charged is if you are returning a product for an upgrade. A trade in value will be assigned and a return can be initiated. Opened merchandise, damage to merchandise, use, abuse, and product registration can incur deductions to the refund in the form of a restocking fee. If any machine is returned without its original factory box or missing accessories a restocking fee will be deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: Blakeman Sewing & Vacuum is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

Defective Merchandise:

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. Blakeman Vacuum & Sewing is responsible for all shipping/return costs incurred when a product is defective. Warranty defects will be determined by a trained certified technician or agent of Blakeman Vacuum and Sewing. Repair fees, shipping fees, and other costs of processing repair or service may apply if a product is not deemed defective with a visual inspection by a trained agent of More Than Vacuums

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Sale Items and Gifts

Only regular priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via email.

Damaged Product

If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a shipping company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don’t sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim. Damaged deliveries once signed for are the liability of the purchasing party.

Shipping & Delivery Availability

We ship out most items normally within 2-3 business days of your order. Some of our products ship directly from the manufacturer or distributor. Products from other vendors usually take an extra 2-5 business days for processing before it is shipped. On some occasions we may not stock certain items in our warehouse or stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more. Custom-made items ship when they are completed; each custom item should include estimated shipping timeframes in their individual product listings. Possible vendor back orders may occur and further delays may be incurred. The buyer understands these circumstances and agrees to longer lead times where such circumstances apply.

Carriers

For most orders you may select UPS or USPS as your preferred carrier during the checkout process. For orders that quality for Free shipping we ship almost all of our packages via UPS. Sometimes, we do ship packages Fedex or USPS. We do not take requests for the shipping carrier on orders. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.

Ship-To Addresses

Please note that UPS cannot ship to PO Boxes. Otherwise please enter a physical street address for UPS shipping. Please enter a physical street address if your order qualifies for Free ground shipping.

Tracking Information

Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.

International Orders

Additional fees may apply. Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders over $300. All other orders will be charged the actual shipping charges from our warehouse to your door, typically $20. Shipping days are business days. This excludes weekends and holidays.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us